If you can't complete any of these steps, if you're still prompted for a passcode, or if you need any other assistance, contact Apple Support. Learn how to use iCloud to erase and restore your iPhone Learn what to do if you see an error when you update or restore your iPhone, iPad, or iPod When the process finishes, your device will restart and show a setup screen.ĭisconnect your iPhone from the computer, then set up and use your iPhone. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPhone and start again. Your computer downloads software for your iPhone and begins the restore process. (Learn how to find your connected iPhone.)Ĭhoose Restore when you see the option to Restore or Update. Locate your iPhone in the Finder, or in iTunes or the Apple Devices app if you connect to a PC. Step 4: Restore your iPhone with your Mac or PC If you can’t get your iPhone to show the recovery mode screen and you need help, contact Apple Support. If you see the passcode screen, you need to turn off your iPhone and start again.

Press and hold the correct button for your iPhone while immediately connecting your iPhone to the computer.Ĭontinue to hold the button while the Apple logo appears, and don't let go of the button until the image of a computer and cable appears. IPhone SE (1st generation), and iPhone 6s and earlier use the Home button. IPhone 7 and iPhone 7 Plus use the Volume down button. IPhone 8, iPhone 8 Plus, iPhone X and later, including iPhone SE (2nd and 3rd generation) use the side button. Get ready by finding the button on your iPhone that you'll need to hold in the next step: IPhone SE (1st generation), iPhone 5s, and earlier: Press and hold the top button until the power off slider appears.ĭrag the slider to turn off your iPhone, then wait a minute to make sure that it turns off completely. IPhone 7, iPhone 7 Plus, iPhone 6s, and iPhone 6: Press and hold the side button until the power off slider appears. IPhone 8, iPhone 8 Plus, iPhone X and later, including iPhone SE (2nd and 3rd generation): Press and hold both the side button and the Volume down button until the power off slider appears. Turn off your iPhone using the method for your iPhone model: Unplug your iPhone from the computer if it’s connected.

If you don't have a computer and you can't borrow one, you need to go to an Apple Retail Store or Apple Authorized Service Provider for help.

You also need the cable that came with your iPhone, or another compatible cable, to connect your iPhone to the computer. If you're using a PC, make sure that it has Windows 10 or later, and that the Apple Devices app or iTunes is installed. Step 1: Make sure that you have a computer (Mac or PC) If you didn't back up your iPhone, you can set it up as a new device and then download any data that you have in iCloud. You will need your Apple ID and password to set your iPhone up again.Īfter you erase your iPhone, you can restore your data and settings from a backup. Recovery mode allows you to erase the iPhone, giving you access to set it up again. If you can’t remember your passcode when you try again, use a computer to put your iPhone in recovery mode. (Learn what to do if you see ' unavailable' or 'Security Lockout' on your iPhone or iPad.) If you enter the wrong passcode on your iPhone Lock Screen too many times, an alert lets you know that your iPhone is disabled. Use your old passcode to temporarily access your iPhone or iPad in iOS 17, iPadOS 17, or later Use your iPhone to reset your iPhone passcode Locked out of your iPhone and forgot your passcode? Use a computer to put your iPhone into recovery mode so you can erase your phone and set it up again. If you forgot your iPhone passcode, use your Mac or PC to reset it

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